Employee's Providents Fund Organisation [EPFO] — rejection of my claim

My claim was rejected first stating that pan was not available... The website of epf says aadhar linking is crucial which was already done... Inspite of me opting for a tax recovery even the second time my claim had been rejected... This is inspite of the fact that i had also sent the hard copies of my pan to epfo...
There still seems to be some sort of in transperancy in these government organisations dealing with social benefits to citizens...