Emudhra — Dsc certificate issue | |
Dear sir, We have received certificate from e mudhra for 2 year validity & our old certificate was expired on dec, 2019. I told me i have old certicate pandrive so kindly download in same pandrive When i download the certificate in my old pan drive he dint told me that please check your name to is same as old certificate so my new certificate is not valid as per the government website so that i ask for refund or re issue new certificate but he didnot reply any things so kindly do not issue any certificate from emudhra they are not good for services Was this information helpful? | |
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eMudhra customer support has been notified about the posted complaint. | |
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+91 80 4336 0000
3rd Floor, Sai Arcade, Outer Ring Road, Devarabeesanahalli, Bangalore South, India - 560103
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As per our records customer has applied digital signature certificate in the name of "JIGNESHBHAI JESINGBHAI PATEL" with the application number 9923638, 9923637 and the same was downloaded on 19-May-2020 14:53.
Application was filled by customer himself and the application was duly signed by applicant stating "The information provided in this form is true & correct to the best of my knowledge"
Later on the same day customer has requested that the needs to download in different USB token. As per customer request we have reissued the certificate without any charges and the new application number WAS 9926739, 9926738.
ON 20-May-2020 15:40 Customer has come back stating that the name provided in the application was incorrect and required certificate in the name of "PATEL JIGNESHBHAI J"
Once the certificate is issued to the customer we would not be able to make any changes in the certificate.
For any changes in the certificate once again customer has to undergo the KYC process.
As the certificate is already issued and downloaded twice to the customer we would not be able to take the request for refund.