Emudhra — waiting for digital usb token.

Hi, my dsc emudhra application no.9933804 and my application date is 21st of may 2020. My dsc is important for me to complete my further legal activities related to mca and tax issues. Therefore i had applied dsc (Digital signature certificate) by completing all required formalities as well as payment through emudhradegital.com dated on 21.05.2020. But still this company's internal system is not dispatching my dsc token nor given me any clue to resolve my issue. Due to which i can't download my certificate. Please note, i had tried their customer support center and email id also. But no answer is received.

Meanwhile i had a chat with this company's mumbai office personal who suggest me to pay extra rs.500 to him against the physical token after that he will going to arrange physical usb token of my name within 2 hr. But i didn't follow such unethical practice.

Here i am concerned about my dsc. Therefore please help me to resolve this issue.