[Resolved] Enrich Salon — received a bad service

steffi mascarenhas

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400051

Hi team,

I had booked an appointment today i. E 8th february 2018 at 5:30 pm at bandra west hill road enrich salon. I had booked an appointment for the regular international wax full hands, half legs, underarms and brazilian wax, but when i went inside for my service i wasn't asked for which wax i had asked for, i thought the lady (Sushmita) who had taken my service knew still i told her that it's regular international wax but she started using catrdrige wax on me without asking i thought maybe this is a new thing which is introduced in the salon. Which i later came to know that there is nothing like that and i had been fooled. I even asked the lady that is it the new thing that you people have started she said yes it is. At the time of brazilian wax, first she used the bead wax on me which didn't work then she went and brought another wax with the strips and at the service time there was continuous knocking at the door which was outrageous and disturbing. I told the lady as well that this is not good. After this when i get my service done which was not proper as the waxing was not done properly. I go to the counter where another lady is fighting and there is alot of commotion and disturbance at the counter. At the time of billing i tried talking to them to tell them about the bad service but they were all paranoid with the other lady's shouting so i couldn't say my part and even weren't paying attention to what i was saying. I went there with my friend we both took the same service but i received a very bad service and was charged alot unnecessarily. I had not asked for the catrdrige wax. The lady who took my service didn't even ask and overall service was also pathetic. I'm really disappointed as this is first time i went to the bandra salon and faced this issue. Kindly look into this matter and help me with a solution as i'm not going to take this up lightly. And hope that i receive a good solution and answer to this as you people couldn't provide me with a good service.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 9, 2019

Complaint marked as Resolved

Hi Team, I had booked an appointment today i.e 8th February 2018 at 5:30 pm at Bandra West Hill Road Enrich Salon. I had booked an appointment for the regular international wax full hands, half legs, underarms and Brazilian wax, but when I went inside for my service I wasn't asked for which wax I had asked for, I thought the lady(Sushmita) who had taken my service knew still I told her that it's regular international wax but she started using catrdrige wax on me without asking I thought maybe this is a new thing which is introduced in the salon.Which I later came to know that there is nothing like that and I had been fooled .I even asked the lady that is it the new thing that you people have started she said yes it is .At the time of Brazilian wax, first she used the bead wax on me which didn't work then she went and brought another wax with the strips and at the service time there was continuous knocking at the door which was outrageous and disturbing. I told the lady as well that this is not good . After this when I get my service done which was not proper as the waxing was not done properly. I go to the counter where another lady is fighting and there is alot of commotion and disturbance at the counter.At the time of billing I tried talking to them to tell them about the bad service but they were all paranoid with the other lady's shouting so I couldn't say my part and even weren't paying attention to what I was saying. I went there with my friend we both took the same service but I received a very bad service and was charged alot unnecessarily. I had not asked for the catrdrige wax. The lady who took my service didn't even ask and overall service was also pathetic. I'm really disappointed as this is first time I went to the bandra salon and faced this issue. Kindly look into this matter and help me with a solution as I'm not going to take this up lightly. And hope that I receive a good solution and answer to this as you people couldn't provide me with a good service. Regards, Steffi Mascarenhas Sent from vivo smartphone

Feb 09, 2019

Updated by steffi mascarenhas Hi Team,

I had booked an appointment today i.e 8th February 2018 at 5:30 pm at Bandra West Hill Road Enrich Salon. I had booked an appointment for the regular international wax full hands, half legs, underarms and Brazilian wax, but when I went inside for my service I wasn't asked for which wax I had asked for, I thought the lady(Sushmita) who had taken my service knew still I told her that it's regular international wax but she started using catrdrige wax on me without asking I thought maybe this is a new thing which is introduced in the salon.Which I later came to know that there is nothing like that and I had been fooled .I even asked the lady that is it the new thing that you people have started she said yes it is .At the time of Brazilian wax, first she used the bead wax on me which didn't work then she went and brought another wax with the strips and at the service time there was continuous knocking at the door which was outrageous and disturbing. I told the lady as well that this is not good . After this when I get my service done which was not proper as the waxing was not done properly. I go to the counter where another lady is fighting and there is alot of commotion and disturbance at the counter.At the time of billing I tried talking to them to tell them about the bad service but they were all paranoid with the other lady's shouting so I couldn't say my part and even weren't paying attention to what I was saying. I went there with my friend we both took the same service but I received a very bad service and was charged alot unnecessarily. I had not asked for the catrdrige wax. The lady who took my service didn't even ask and overall service was also pathetic. I'm really disappointed as this is first time I went to the bandra salon and faced this issue. Kindly look into this matter and help me with a solution as I'm not going to take this up lightly. And hope that I receive a good solution and answer to this as you people couldn't provide me with a good service.

Regards,
Steffi Mascarenhas

Sent from vivo smartphone

Related reviews

View all 52 Reviews

Post your Comment

Comment Guidelines

Contact Information

Enrich Salon

Mumbai
Maharashtra
India

File a Complaint