Enrich Salon
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Enrich Salon Complaints & Reviews

A
Alina@123
from Mumbai, Maharashtra
Aug 3, 2023
Sep 26, 2023
This thread was updated on Sep 26, 2023
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Bad service

Address:Enrich salon Mira road
Website:Enrich

I just visited enrich salon Mira road today for a haircut and the technician checked my hair like I'm an alien and then he told me that I have lice in my hair so he can't perform my service however when I returned I used a lice comb to check and found out there was not a single lice in my hair.
This is really embarassing and pathetic service I'm really thinking why did I go to enrich in the first place and I'm never going there again...
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Supriya Trimbake
from Pune, Maharashtra
Jul 21, 2022
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Overcharged than actuals & No membership receipt

Address:Bhandarkar Road, Pune
Website:www.enrichbeauty.com/services

I visited Bhandarkar Road Pune branch on 18th July for facial & eyebrows after recommendations from friend. Staff was busy chatting with each other ignoring customers at door. I was overcharged for the above services than actual. I realized it next day when I saw invoices sent on my email. I asked for refund but nothing happened from their side except apology mail from Varun Nair. No one contacted me from salon, I kept calling for refund...
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pooja.s1111
from Mumbai, Maharashtra
May 21, 2022
May 21, 2022
This thread was updated on May 21, 2022
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Negligence of Service

Address:Shop No. 33 & 34, Satra Park, Shimpoli Rd, Opp. Veg Treat Hotel, Kastur Park, Borivali West, Mumbai, Maharashtra 400092
Website:www.enrichbeauty.com

I visited Enrich on 1st May 2022 for a haircut. I clearly explained the hairdresser Siddesh Taware what haircut I need, showed the pic & 4 times mentioned that do not make it short. I had asked for long blunt cut. Even while he was chopping my hair & I realised that they are making it too short, I again reconfirmed that don't make it short. He eventually gave me extremely short blunt cut which doesn't even touch my shoulder. When I complained,...
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D
dipti1204
from Mumbai, Maharashtra
Feb 20, 2022
Feb 20, 2022
This thread was updated on Feb 20, 2022
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Zero customer experience & unethical behaviour

Address:ENRICH SALON - INFINITI MALL - MALAD WEST
Website:www.enrichbeauty.com

19 FEB - ENRICH SALON - INFINITI MALL - MALAD WEST, MUMBAI LINK ROAD.

POOR CUSTOMER CALL CENTER
- the call center girl first asked me if i am interested to register with the brand, upon denying she refused to book me a service
- the call center girl refuses to book appointments for more than 1 person on one registered mobile number for billing purposes - this is the most illogical thing i have heard
br...
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V
vipindadhich
from Chennai, Tamil Nadu
Aug 18, 2021
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Fraud by your workers

Hi my name is vipin dadhich I am from Jaipur Rajasthan your one enrich saloon employee nitin madhiwal I don't know which branch he is working he is taking me 36000rs for credit card bill deposit bad told me enrich giving me salary then I will give you but 6month past he is not giving me my money plz request you told him to give my money I will put fir against him I am giving you an complaint because your saloon is reputed saloon plz don't...
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P
Priyancka Singhh
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Damaging my hair

Address:Shop No 15/16, 17, Dhara Complex, Plot No 2 & 3, Sector 44A, Seawoods, Navi Mumbai - 400706, Near Bank Of Baroda

On the 16th of Jan, I went to this salon for colouring my hair. Pranit coloured my hair but along with colouring he also damaged my hair and burnt them with the chemicals.
i am not able to wash them. they have become so hard and dry.. rough and difficult to handle. always tangled. my hair used to be very silky and smoothy by birth.
now they are not able to fix it. i want my refund from them. whatever they charged me and also...
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J
JeetuB
from Mumbai, Maharashtra
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Incorrect Charges

Address:Enrich salon Ground floor Growels mall

I had visited the Growels branch in September for a haircut (for my wife and myself) they incorrectly added the hair wash charges which were not supposed to be charged. Even after multiple attempts to call them there isn't any satisfactory response. Thanks Jeetu Bhatia. [protected]...
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R
Rashmi8832
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Facial: Was highly overcharged

Address:Powai, Hiranandai

Hi
I had been to so many good salons where I have received an exceptional service. This year I happened to gift my mom a gift card of worth rs 2500/- from Enrich Powai.
Due to covid situation we went a few months later and I gave them my number and the gift card.
I asked them the cost of facial over there for which they didn't give us any estimate and just told us to wait. After sometime a girl came and took my mom with...
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N
Niteeka Singh
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Charged extra

Address:Tandon mall andheri east
Website:Entich

I have been shared extra from the actual amount just to sell complimentary products, the service which was told to me is cost 5000 dey have actually charged 6250 for that as well as for the mask which was clearly told to me will cost 750 is been priced at 928
My bill was been added with 18% gst and even the service price were raised which was not even in the menu just to get more money and they being smart have sent me a mailed bill...
+1 photos
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P
pranali keluskar
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horrible

Address:400064

Hi,

I took an appointment at enrich malad infinity.
The service offered to me was horrible i went for rebounding your stylist recommended me color and haircut.
I said i need balayage she said some technical terms and some global highlights and what all.
She charged me with 10k.

The color on my hair was not to be seen at all, without my consent purple was done. Though i told her i m into...
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N
Nigna. S
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hair cut

Address:Chandivali, Mumbai City, Maharashtra, 400072

Enrich chandivali salon, the staff is absolutely rude. The hairstylist ruined my haircut even after me giving him a 1000 instructions. To top that they charged me for a kerastase hair wash which i wasnt even informed about. The lady at the cash counter later told me very rudely that hair wash is never included in the hair cut. Shouldn’t i be informed about all this and also the product being used before the service?...
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H
Hemanginin
from Mumbai, Maharashtra
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kerastase shampoo

Website:Www.enrichsalon.com

The kings circle mumbai branch of the enrich salon cheated me by lying to me on the shampoo that they were using for my hair wash. While washing my hair the stylist sonal confirmed that she was using the kérastase bain divalent shampoo and when i finished my hair wash and asked her to show me the bottle she said she used kérastase dermo care shampoo as per instructions given by stylist deepak.
When i took up the matter with the...
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S
Shahin Rudra
from Mumbai, Maharashtra
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hair colour

Address:410210

Hair dresser dharmendra was assigned to me even when told i don't want him as my last service was not good

He got my colour totally wrong and then they kept calling me two weeks saying a trainer has to check ur hair and not doing or correcting the colour.

They spoiled my diwali totally and to told me u have given instructions incorrectly.. They totally denied it's thier fault and kept me waiting. This is absolutely...
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M
from Vadodara, Gujarat
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my hair totally spoiled

Address:Enrich salon shyamal satellite, 380015
Website:Www.enrichsalon.customercare.com

Since last five years almost i use to go to enrich shyamal ahmedabad salon with one devang bhaty, a senior hairstylist, this diwali due to offers i have asked him for appointment and he gave me a time but when i went to salon he introduced another hairstylist namely vishal gohel and they have saw me pics on their mobile (Devang) and said to highlight my colour on copper base highlights but that guy had pre lighted my hairs like it was almost...
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S
swatissood
from Mumbai, Maharashtra
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deficiency in service of salon

Address:Amanaura mall,Pune, Pune, Maharashtra

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Enrich salon — deficiency...
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S
swatissood
from Mumbai, Maharashtra
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deficiency in service

Address:Amanaura Mall,Pune, Pune, Maharashtra

I got qod treatment from enrich salon, amanaura mall, pune. The treatment is supposed to infuse protein in your hair while making your hair frizz free and smooth. It is supposed to long for 30-35 washes. After i washed my hair first time after the treatment, my hair was back to normal as it was before the treatment, as if the entire treatment cream has washed away. I fail to understand that how is it even possible, that in one wash my hair...
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D
Deepansha Chowdhary
from Mumbai, Maharashtra
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payment issues

Address:Location Mumbai, SantacruzTagore Kunj, Opp. Poddar School, Santacruz West, Mumbai City, Maharashtra, 400054

The managers of this salon are eating away the customers money. The bill is never generated, nor is any mail sent to us. There's a scam running in this salon. Today the membership in my mom's name had expired, this guy, despite me resisting the move - renewed the membership in my name.

They didn't even give any bill or any breakups, charged more money as intended. The managers are keeping the money in their pockets. And upon...
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Address:Andheri East, Mumbai City, Maharashtra, 400069
Website:www.enrichsalon.com

I booked an appointment at 4.50 for hair spa. They made me wait for more than half an hour. Even after asking for male stylist specifically, they appointed female stylist. Highly unprofessional. They push their problems on to customers. When they make you wait, receptionist don't even come and talk to you or explain. They charge huge fees for thier services. But they services are not worth. I am cancelling my membership. Also if anyone asks...
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B
BinitaSajit
from Mumbai, Maharashtra
Jul 21, 2022
This thread was updated on Jul 21, 2022
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untrained beautician spilled hot wax leading to 3rd degree burn

Address:Mumbai City, Maharashtra, 400072
Website:www.enrichsalon.com

I had booked for home service on 01-May @6pm

Cartridge wax was used for waxing. First cartridge had no issues. When the beautician warmed the second cartridge in the microwave for 2 mins and then applied, the cover just opened and the hot wax spilled over the leg . The skin got peeled off badly. Have attached the pic for reference.

Called up immediately, the official spoke to the beautician but did nothing....
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A
Anouska Thakral
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second degree burns caused

Address:Borivali, Mumbai City, Maharashtra, 400066
Website:www.enrichsalon.com

The technician madhavi caused scalding on my skin with 2nd degree burn! I had to visit the hospital post that. I have been calling them for over a fortnight and they are not providing any response.

I was burned by scalding. I kept telling the technician to use slightly less hot as it was burning hot and i could literally feel the burning sensation all over me. If big salons like enrich will cause scalding burns to people -...
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M
mehek11
from Mumbai, Maharashtra
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fraud calls and misleading

I got a call from enrich tardeo that 500 points have been credited in my account but when i went to the outlet, there were no credits. I want those points in my account if i’ve got a call or else stop lying on calls. The call was from [protected]. You’ll have to compensate for this. I’ve been mistreated again because i had enrolled for the free trial membership of 3 months online but i again didn’t even get that. Is that how you treat...
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S
steffi mascarenhas
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

received a bad service

Address:Mumbai City, Maharashtra, 400051

Hi team,

I had booked an appointment today i. E 8th february 2018 at 5:30 pm at bandra west hill road enrich salon. I had booked an appointment for the regular international wax full hands, half legs, underarms and brazilian wax, but when i went inside for my service i wasn't asked for which wax i had asked for, i thought the lady (Sushmita) who had taken my service knew still i told her that it's regular international wax...
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J
Jiya Suwalka
from Pune, Maharashtra
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rude behavior

Address:Pune, Maharashtra, 411014

They give me appointment we had call
Than i reach on given time... Than they asked me to go back as our slot is busy..in very rude behavior.. They don't have right to deal there customer like this.
I am very much eager for hair color so i go to phoneix enrich for hair color they give me details of prize i said ok with 5000 rs for color than they say pre lightening we charge 2000 i said ok show me one test... Than i go for tester......
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A
Ankita Shekhar
from Mumbai, Maharashtra
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made me wait for one and a half hour

Address:400101

These guys fixed an appointment for 6.20 and when i reached, they said i have to wait for 10 mins and made me wait for 1.5 hours. Very unprofessional unmanaged team. They never gave me a call and said that the service would be delayed. I waster my one and a half hour with them. Very shameful. They even asked me to go and come back later which was all the more irritating....
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Deepti Rk
from Mumbai, Maharashtra
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burnt my upper lip leading to scarring

Address:Mumbai City, Maharashtra, 400076
Website:Enrichsalons

The executive badly burnt my upper lip which led to bad scar. It looks so bad am mentally traumatised and embarrassed to step
Out. They have not even provided bill after asking multiple times for the service
Want to sue these irresponsible people who hold no responsibility and don’t even provide basic training neither are they apologetic of the pathetic service
Please help with a way...
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Parizaad Thanavala Arjani
from Mumbai, Maharashtra
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cheating of customers - tardeo sobo central branch

Address:Mumbai City, Maharashtra, 400034

To - enrich salon customer service.

This mail is with regards to the terrible and cheatful sevice offer by enrich salon at tardeo sobo central branch.

I went to tardeo sobo branch on this last saturday late evening around 2150 hrs for just just an eyebrow and upper lip threading. On that i was put offer an offer that if you buy 2 keratasse shampoos u are eligible for points ranging from 100 up to 2500 points...
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S
swayamshree
from Mumbai, Maharashtra
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haircut

I went for a haircut to enrich salon at sion circle yesterday i. E 28/08/2018. I am a member also. My registered no. [protected] and name abhishek tyagi. I expected a better service considering i paid extra for senior hairdresser.
However, the service was really bad. The staff was extremely unprofessional and gave a really bad haircut. This was the worst haircut i ever got.

I want the refund of my membership as well...
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H
harita raval
from Mumbai, Maharashtra
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pathetic haircut + double charge for it + cheating

Address:Mumbai City, Maharashtra, 400088
Website:www.enrichsalon.com

I have visited Enrich saloon (Coral Classic) in Chembur East on 14/08/2018.
This was my first visit with Enrich so I am hoping for the good services, looking at their profiles and ambiances.

I have asked over a phone that I am having a short hair (Just till shoulder) and I wanted to have a haircut. So if you have someone who is an expert in cutting short hairs I would like to visit. They confirmed that they will be...
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M
Megmat
from Nagpur, Maharashtra
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forceful product selling- feel cheated

Address:410080

Based on my cousins recommendation, I fixed a telephonic apppointment with your call center for a hair treatment on 13/7/2018 at 3 pm at your vikas paradise branch.
The treatment I asked for was cysteine and on phone I was quoted a charge of approximately 8-9.5 k. You can verify the same from the voice recordings.

I came to the branch and started the hair treatment . Before the hair treatment process started, I was...
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tariq `
from Pune, Maharashtra
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overcharge of customer services

Address:400064

Yesterday, 12.07.2018, my daughter visited the salon in Infiniti Mall, Malad (W) for a cysteine treatment for her hair which was to be charged around Rs.8000/- do not remember the exact figure.
However, after completion she was charged Rs.11, 621/- for various other services which were not asked for and which were not informed to her.
One of them was that she was attended to by a senior hair dresser for which they have to...
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