Comments
Philips — DVDHometheatre system
I have purchased Philips DVD Home Theatre System(Model number:-HTS3090/98) from Metro mall Hyderabad on 9th March 2008.In the month of November i experienced a problem with that system and gave to the Philips service center at DIG Waves Solutions Pvt.Ltd(Authorized philips service center)West Marredpally Secunderabad. on 21st, November 2008.Till now(i.e., 27th, Jan 2009)I did not get my product back.On asking they are giving all irrelevant information and no proper response is given.on 19th Jan, they said the product is ready and I can take it home back but immediately after reaching home it was not working properly again.Immediately we gave it back and asked them to repair it and I also said them that I cannot came always to the service center as I'll be busy and I stay far away from that place.So they said they would make a home delivery to me within 24hours.But Still i did not receive it.Please see that i get my product back as i bought it for a huge price.Also tell me the necessary steps I need to take against them. Hi
i got a PHILIPS DVD Player, (Model no: 3026) in 2007, so i want to service my dvd player in your organisation, but how many days it will take exactly i dont know, but i need it to be service in 24hours, is it possible or not.
i got a PHILIPS DVD Player, (Model no: 3026) in 2007, so i want to service my dvd player in your organisation, but how many days it will take exactly i dont know, but i need it to be service in 24hours, is it possible or not.
Worst Service Center, I to had the same experience, I have tried to contact Mr.Basha Philips - Service Manager - Hyd.He is so busy that he will never pick the call.Maximum time he will be not reachable.Please advice how to proceed.I advise please purchase other brands.I can understand Electronics Goods fails.There should be some response from Company.
Sir/Madam
Extremely poor and pathetic after sales service levels by PHILIPS and E-Zone. I have recently bought a Philips DVD player and a home theatre system on the 26th January 2010. I purchased the same from E-Zone Alwarpet, Chennai, India showroom.
Item code: [protected]
Description: Philips - HTS 302
Cash Memo: # T21/1736
Till date I have requested to EZONE customer care for Philips technicians to contact me due to a problem with the DVD player(MP3 cds/USB files not working at all). My e-zone customer care reference number is Z24692.
I have also requested PHILIPS customer care center for the same and my registration number there is 263864. My Reference number with PHILIPS is 331138.
I have tried contacting the above mentioned customer care units more than a dozen times as on date.
Till date no response have i recd for the same either from PHILIPS or from E-Zone. I am planning to file a suit against PHILIPS on this account as well as E-Zone for such a poor after sales service. I need a positive response for this immediately and i want you to take away this system from my home and replace the same with a new system. Else which you would face serious legal consequences. My number is[protected].
Extremely poor and pathetic after sales service levels by PHILIPS and E-Zone. I have recently bought a Philips DVD player and a home theatre system on the 26th January 2010. I purchased the same from E-Zone Alwarpet, Chennai, India showroom.
Item code: [protected]
Description: Philips - HTS 302
Cash Memo: # T21/1736
Till date I have requested to EZONE customer care for Philips technicians to contact me due to a problem with the DVD player(MP3 cds/USB files not working at all). My e-zone customer care reference number is Z24692.
I have also requested PHILIPS customer care center for the same and my registration number there is 263864. My Reference number with PHILIPS is 331138.
I have tried contacting the above mentioned customer care units more than a dozen times as on date.
Till date no response have i recd for the same either from PHILIPS or from E-Zone. I am planning to file a suit against PHILIPS on this account as well as E-Zone for such a poor after sales service. I need a positive response for this immediately and i want you to take away this system from my home and replace the same with a new system. Else which you would face serious legal consequences. My number is[protected].
philips/home theatre — material not coming
Dear sir,I had booking two materials booking no ([protected],[protected])booking date 19.08.10.
Iam paid money 20.08.10. please despatch the materils aurjent.
T/R
D.Naveen
Philips — Negligence by Service Center People
Respected Sir,Some time back I repaired Philips Tv with thier companies voucher number 1347. Date was not mentioned in the voucher and they charged Rs 2805 . This service was given by M/S Manipal Electronics , Kanakadas Road, Udupi 576101. Phone:2520880. After the service provided by them, the Tv repeatedly turns off. Now if i enquire them , they argue that this service is not giving by us and it is only an estimation bill not service bill. Even though i requested them again to look into the matter and do the need full action, they have neglected completely for the last one month. Kindly look into the patter
Your sincerely
Srikar Nayak
" Sri Vijay Oil Mills"
Opp LVT Temple
Ambagilu
Phone: [protected]
[protected]
Dear Consumer,
We regret and apologize for the inconvenience caused to you.
We have escalated your case to the concerned department and, we assure speedy resolution to your concern.
Thanks & Regards,
Philips Consumer Care, India
[protected]
[protected]
We regret and apologize for the inconvenience caused to you.
We have escalated your case to the concerned department and, we assure speedy resolution to your concern.
Thanks & Regards,
Philips Consumer Care, India
[protected]
[protected]
Philips — system not working
system is not working properly as we have complained to customer service but there are promises but no response as i have bought the system on date 30 /05 /12 & still have a i1 year warranty period model no is HTS5540/94 serial no isPT1A[protected] CONSUMER COMPLAIN NO IS [protected] There is no use in posting individual complains. They are making fool of customers because we are not united. lets expose them to the world by posting snaps and videos of their third quality products. I have started a forum for the the customers who are suffering from worst product quality and event worse customer care on facebook. The url is www.facebook.com/CheatedByPhilips. Join it upload videos and photos and share it with your friends. let save others from the same fate.
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+91 22 6691 2000 [Mumbai]
+91 80 4189 0000 [Bengaluru]
+91 44 6650 1000 [Chennai]
9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
View all Philips India contact information
Philips — Home Theatre develops problem in electrical system
I bought a Philips DVD Home theatre System HTS 3545 around 12th May 2008. the company person promptly came to our house in Pune and installed the system and showed demo. Everything was ok till he stepped out of the house. The moment he stepped out, the system started making a fault in our house's electrical wiring. now when ever we switch on the heome theatre the MCB trips. We called the person who showed us the demo, within 3 minutes of he leaving our place. He said that he would come back and check, but till now he hasn't manageed to find our place. We have been calling their service station daily, to get the answer that by evening their technician would come and solve our problem. Till date no one has turned up.We are totally fedup with the service Philips is giving to its customers and would definitely advice no one to buy any product from this company.
As a last resort i am consulting my lawyer and planning to sue the company