Epson India — Epson service centre not listening

Address:

Faridkot, Punjab

I am a doctor running my own clinic. I bought epson l210 6 months back and right from the beginning it is giving me problems. Earlier the problem was broken printed lines and i called the service centre and the person came and he repaired it.. but again the same problem occured.. and nobody came .. just giving me instructions on phone.. now the printer has stopped picking paper.. i called them yesterday morning and the assured me that by evening problem will be rectified.. i told my patients to collect the reports by evening.. i called them again in the afternoon to confirm and they assured me again.. then in the evening nobody came and i called them and they told that the person has gone back home and now the printer will be repaired on monday...i mean how can they do this. I am answerable to my patients but what is my fault...