Epson India — L1300 printer

Address:	Mumbai City, Maharashtra, 400063
Website:	epsonindia.in

We (Meroform India) have purchased L1300 model Epson A3 size printer, on 30 Sep. 2015 1st week we have not print any big print out just only text file B/w on 2nd week we printed our company design but there was a problem, the problem is the colour which we give it don't print the right colour (i.e. red to brown, yellow to dark yellow, blue to sky blue, etc...) not only in particular software but all other software also. so we complain to company the engineer came and told we have to use glossy paper not any other paper in this printer, we were shocked to hear that because any normal colour printer prints on plain paper which we have to print on glossy paper? is not acceptable so we complain again this time some Mr. Chanveer came who was senior engineer in company, he said same thing what previously was told. So we complaint to regional person Mr. Pradeep he sends another engineer for this purpose and he also saying the same thing. then for our problem we have contacted our friends regarding this issue and they have given us numbers of printer engineers who does this type of work. We consulted them, they gave us only one reply that this printer has some problem and it should be replaced by the company (i.e. Epson India) And company is not listening to us at all, now please tell us what to do because we have spent 25000/- on this and no result that we were expecting. From where we have purchased that person also helped us a lot but result is same no positive reply from Epson. If they will not rectify this issues, then they have to refund our money because from last 1 & 1/2 month we are suffering. and from last few weeks’ printer is leaving black patches on print.