Address: | SRS ASSOCIATES , Trivandrum |
I have made a service request through your customer care. But not received any call from your Trivandrum service center. Today I visited the service center with the printer as I was having issue with scanner communication error. The technician opened the scanner unit and scrapped out some corrosion in the contacts and told me it is corroded and need to change something and I have to wait. I said I will come back after sometime and left the service center and asked him to make sure everything works properly. But when I came back he made a print out in front of me and he gave the printer back and collected Rs.900 as his service charge, No servce report and and no receipt for payment. I asked him the status of scanner and he confirmed okay, But when I reached office with my printer and connected to laptop and tried to scan but the error still there unable to communicate with scanner, Don't know what he has done, It is 26 Km from my office to reach the service centre, and I need the technician to come and fix it asap, Cannot waste my time and fuel for visiting the service centre again and again. Was this information helpful? |
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