[Resolved]  Epson India — L65/ Printer/Scanner Issue

Address:SRS ASSOCIATES , Trivandrum

I have made a service request through your customer care. But not received any call from your Trivandrum service center. Today I visited the service center with the printer as I was having issue with scanner communication error. The technician opened the scanner unit and scrapped out some corrosion in the contacts and told me it is corroded and need to change something and I have to wait. I said I will come back after sometime and left the service center and asked him to make sure everything works properly. But when I came back he made a print out in front of me and he gave the printer back and collected Rs.900 as his service charge, No servce report and and no receipt for payment. I asked him the status of scanner and he confirmed okay, But when I reached office with my printer and connected to laptop and tried to scan but the error still there unable to communicate with scanner, Don't know what he has done, It is 26 Km from my office to reach the service centre, and I need the technician to come and fix it asap, Cannot waste my time and fuel for visiting the service centre again and again.
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Aug 8, 2021
Complaint marked as Resolved 
Epson India customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2021
Epson India Customer Care's response
Hi Christudasm, sorry to hear about that. Please provide us with your complaint number, your product’s serial number, and mobile number. We will get in touch with you soon.
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