Essaar Travels — Driver issue - Unprofessional - ESSAR Travels - Coimbatore to Kalayarkoil route

I am writing this email with high dissatisfaction due to driver's unprofessional behaviour during my trip Coimbatore to Kalayrkoil on 23rd May 2022.

Bus details from Coimbatore to Kalayarkoil on 23/05/2022 are PNR: 968546, Bus No: TN 66 AH 6990, Driver details: Satish S Dvk Essaar, [protected]

My dropping point is Kalayarkoil and usually I get down at Kalayarkoil Police Station stop which is 500mtr ahead of bus stand stop. I never faced any issues in dropping point in my experience. But this time the driver spoke very rude and he was very adamant not to stop there by quoting like it is not govt bus to stop everywhere. He was threatening me infront of my kid and he would face anything if I compliant because no one can do anything to him.

I was traveling with my kid and just think how my kid reacted to his threatening. He was afraid and started to cry. I never faced this kind of behavior anywhere. I was wondering how Essar is allowing this kind of drivers to work in their brand name. Essar means safe for families, for ladies travel with kids. But this incident makes me feel like not safe for ladies to travel alone with kids. Drivers like him behaved very rude with gents like me and he will repeat the same with ladies even more.

If you are not taking action against that driver, then will take this matter to the next level. Because we choose brand for safety and we choose to get down stops in descent way. He also spoke against govt bus which is not good by comparing with his driving.

I want to know what is the action taken against him.