Estillo Furniture — Furniture delivered defective

Address:

Kolkata, West Bengal

To Whom It May Concern, Would like to bring to your notice that I purchased 1 Sofa Set (3 + 1 + 1), One Coffee Table and One Shoe Rack under the Independence Exchange Scheme (Offer Discount - 30% + 15%) which was offered by Estillo. Unfortunately after the delivery of the Sofa Set, we identified few defects and immediately informed the store about the same (Same evening when it was delivered), but it seems nobody was bothered to take the complain. Problems with the Sofa: Wooden Finish - Very POOR and there are scratches and finish was not smooth. Leather Upholstery - Hole in Leather Upholstery and also it was pasted using Adhesive so that the same is not observed when it was delivered, also there is still one area where adhesive is used to cover the Leather cut and also few cut and adhesive marks available in the below part of the sofa. Also there are huge amount of Wooden Saw Dust which are there in every corner in all the Sofas. PFA the details snaps for the same. After doing recurring complain again yesterday, finally a docket number was shared by dealer - 5025. Unfortunately till now the issue is NOT RESOLVED. :( Estillo Dealer Details: Outpace Furniture Pvt Ltd. - NSC Bose Road, Kolkata - 40.