Estillo Furniture — Not providing service as committed at the time of sale | |||
I bought a Shoe rack from Estillo Furniture on 11 Aug 2013. The representative informed us at the time of sale that, the product is water proof as it is laminated and comes with 5 years of service warrenty. The service warrenty is as per below - If the ply/mdf board is bend then it is covered under warrenty and will be replaced - There will be a free polish every year and the person will visit the place with in Kolkata free of cost and service After an year, the product started damaging and I connected with them, but there was no action taken. Today I called them, they are saying that is no covered under warrenty and they can't do anything for the defect developped. Also they are asking for conveyence charges, which I need to pay. This is not in line to what they have committed at the time of sale. This is simple cheating. Order No CC/ 2686 Date of Purchase : 11/08/13 Model No - Shoe Cabinet 168 Colour : S Cherry Shop Details - A/212, City Center 2, New Town Kolkata, Phone No[protected] Was this information helpful? | |||
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+91 33 4067 6243
+91 81 0008 4745
+91 33 6458 0439
1st Floor, 193, NSC Bose Road, Regent Grove, Bansdroni, Kolkata, West Bengal, India - 700040
Till now the Bed has not been delivered. Many commitment were done by the company on the delivery date but yet not delivered, some or the other issue always persists.
Not sure what is the problem, but creating a lot headache.
Need immediate solution to the problem.
Order Number 2129.