Estillo Furniture — Poor customer service and no value for money

Address:	Kolkata, West Bengal, 700040
Website:	www.estillohomes.com

I went to the store in the Tollygunje branch in Kolkata on 14th Sept 2015 where I paid 14967 in total- 5000 as token money for a set of Hydraulic storage bed, a side table, a dressing table and a 3 door almirah and 9967 for a mattress in health range. Despite me telling them repeatedly, they wanted to swipe the entire amount of 65XXX/- and not agree on EMI payment though they advertise the same. The mattress was supposed to be delivered immediately. They kept assuring me and then finally delivered at 10 pm at night and that too, not the mattress I paid for. They wanted me to stay at home Mon-Fri 2-5 PM when they would replace with the one I had chosen without any empathy that I had to go to office and I could not have spent all days at home without any concrete delivery dates. I decided to keep the mattress they had delivered instead. And decided not to buy anything else from there and hence, wanted to buy something smaller to balance the amount paid. These people started forcing us to buy something in lesser amount so that they can keep the surplus with them. Now, they have delivered a computer table and installed that after 4 days of delivery. Also, One of the shelf is missing !!! And the way they talk to customers once the card is swiped is horrendous!!