Et Money — amount deducted but not reflected in sip amount

Hi sir,

I am shubham thakur (Sthakur. [protected]@gmail.com) [protected].
I have sip of axis mutual fund through et money app. Due date for sip is 2 of every month. Amount for sip is 500. On 5 october amount get deducted from my account. But on 11 october i receive mail that transaction failed due to insufficient balance. I am regularly raising tickets and sending mail but till dated 22 october there is no solution from there side.
So i hope that you will get my issue solved.
If any proof (Bank statement or others) required then please mail me back