Ethos Watch — Over pricing at duty free stores

Address:

Bangalore, Karnataka

My mother in law purchased a Raymond Weil watch from the duty free store at BIAL for the sum o[censored]SD$1771 on her way to Sydney on the 20th March 2015.

As per my discussions with the Customer Relationship Manager, I would like to return this watch as this same watch is available at considerably lower prices online varying from as low as USD$491 through to about USD$900.

While the CRM has been kind enough to take my calls and explain the reason behind this, as a valued customer to Ethos, I as the end user am not comfortable paying such a high variance. If the difference was a $100 - $200, I would still reluctantly be ok but at these differences am not comfortable.

I have attached the pictures of the watch available here in Sydney at local process which is even cheaper than duty free. After following up with them for 8 weeks and with their usual array of answers trying to move away from the subject they finally came back saying nothing can be done.

My primary concern here is their pricing mechanism to charge such high premiums in a duty free environment and the fact that the bill is hand written and not a computer generated bill. Their avoidance of refunding the amount is a simple lie.

If there is anything else that needs to be provided from my side, would be delighted to help.

Regards,
Rahul Marwah
Australia