Etihad Airways — check in baggage not delivered

Address:

600042

Hi,
My brother mr chandrasekar along with his family members booked to rome from chennai via bangalore/abu dhabi on 29 august.in etihad airways
Flight 9w0876-29/ey0237-30/ey0085-30
Number of bags 1
Ticket number[protected]
Tag 9w003724

Where as the check in bag was not received in rome airport.
The official confirmed to send it to hotel address but no updates were received in the ticket fcoey14700 raised for the missing baggage.

We could not trace the baggage still and no response is received from etihad office in rome. When he had tried to contact them they could not convey in english.
We reached in etihad chennai office and they are unwilling to extend any support on this tough scenario faced by travelers in different nation.

We request for immediate baggage delivery to geneva ariport at the earliest which no offices of etihad is recognising and accepting.
Totally dissatisfied by service of etihad airways.

Regards,
Elavarasan
[protected]