Etihad Airways — compensation under regulation ec 261/2004 and under montreal convention article 22 paragraph 1 & 2.

I flew by etihad airways ey1537 departing from helsinki at 14.10 pm on 7 january 2016 and travelling to pakistan lahore scheduled to be there at 13.50 pm on 8 january 2016. I suffered denied boarding, no meals or accommodation under regulation ec261/2004, and lost luggage at the end of my journey. I received property irregularity report at lahore and sent a claim to [protected]@etihad. Ae and [protected]@etihad. Ae back in january 2016. No compensation under ec 261/2004 for the delay and denied boarding or under montreal convention to pay for lost luggage and valuable items.

According to their own terms and conditions published on their website. I circle and underline the facts that myself and family are entitled to €600 euro per person, refund of travel tickets €1925 and out of pocket expenses which they did not provide. They include hotel accommodation, food, telephone calls etc. The receipts of these out of pocket expenses are available.

I look forward to a response from them but if they ignore my claim, i shall seek appropriate legal remedies available to me under regulation ec 261/2004 in the eu and under montreal convention in uae. Anybody knows where to file an airline complaint in the united arab emirates? Please inform.