I have traveled from malpensa (Italy) to pune (India) on 25th oct by etihad airline. Below are my flight details
Ticket number -589 -[protected]
Airline pnr - ipvjyx
I was travelling with two check in bags, first one with 29.9 kg & second one was with 14.8 kg, as per airline policy below economy baggage limit was 30 kg, so my first bag was as per the required airline limit.
For second baggage, since it was less than 15 kg, as per below attached information (From etihad website), cost of excess baggage is 338 euro, however airline charged me 800 euros at check in counter. During that time it was big queue crowd on check in counter and one hour was left to board the flight so i was also in hurry to catch flight on time.
Thus etihad airline charged me extra 462 euro amount, this is really big amount for me.
I kindly request you to check all the attached details and refund me excess amount (800euro - 338euro=462 euro) taken by airline.
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