Eureka Forbes Complaints & Reviews

To people who read this note:-

DO NOT BUY EUREKA FORBES PRODUCTS.

I have purchased an Aquaflo (Aquasure) Water Purifier and a Vacuum Cleaner from the NEXT shop (34240/1/4239) - M G Road Ernakulam on 27-10-08.

The Aquaflo product is simply a complete hog wash. Within 2 days of installation there were water leakages in various points. The technician since that till the date of posting has not been able to resolve the issue. The entire service delivery for the product is done through a franchisee network in Cochin city and hence the company effectively does not want to give a sufficient (read cost intensive) and effective service platform to service sales.

The Vacuum Cleaner is also giving problems. The retractable cord simply winds up without pressing the cord retractor button. This creates a lot of issues while once is vacuuming. In addition to this the company provides a single appliance for collecting dust from hard surfaces - tiles and soft surfaces - carpets. There is a small knob which needs to be used to switch from one to the other. The locking arrangement for the same does not work effectively. This creates scratches on your floor surface.

The NEXT shop coolly palms off the complaint to a call center no.

The call center gives the feedback to the same franchisee creating a never ending loop of service issues for the customer.

Two months have elapsed in this cat and mouse game to no avail.

I hope there is some change to this entire process and people at EUREKA ( my foot) FORBES wake up.

I had aquaguard_NOVA water filter under AMC of Eureka Forbes Ltd.The contract period was 24.07.2004-23.07.2006. On 20.11.2005 I was again approached by the company for AMC and was mislead into another AMC for two years running from 09.12.05 to 07.12.07. I realised the mistake only when on 04.10.06 I purchased R.O. water filter from the same company. Further I noticed that the second AMC was bearing different serial No.and different model.On explaining this to sales executive, he assured me to get me the refund of AMC amount of Rs.1750.00 charged wrongly. I asked him to adjust the amount in cost of the new filter to which he replied that this issue has to be dealt seperately. Afterwards I was told by the same executive that company has refused to refund the amount, rather it can be adjusted towards AMC of the new machine, when due. I approached the company again after expiry of the warranty of new filter but they refused to adjust the amount .So far I have written to the company's office at Nirala nagar, Lucknow on 29.09.2006; main office in Lucknow on 26.06.2007 and to Their head office at Bangalore on 03.12.2007 without any response from them. I and my husband are working people and do not find time to approach CONSUMER FORUM. Now that we have subscribed to net and we have found your site, we are approaching you for justice. It is not matter of money but the "we care a damn ' approach of the multinationals. They need to be desciplined.
Thanks and regards, Sushma Misra Uniyal, 404-Sun Apartments, Sector-2, Vikas nagar, Lucknow(U.P)

Dear Sir,

I have contacted the customer care services so may times but they give false promises to come and repair my Aquaguard water purifier and till now no one has come. I think you understand that this type of response from your side spoils your image as if some one asks us about our opinion regarding aquaguard it will surely not be a good one, you will lose cutomers new and old at the same time. So please send your mechanic for repairing the product. Our address is B-604, Raheja Park, Magadi Main Road, Next to Sarvodaya Hospital, Bangalore - 560 079 (Please send on saturday or sunday or after 06 p.m. as the house is locked)

Euro clean was bought from Home Town - Home Solutions Retail(India) Limited Plot No. A -2, Lower ground Floor, Sector 38 A, Noida.

Receipt No. T25 / 2899. Item Code as per bill [protected] Forbes trendy S of Rs 5299 on 27 / 05 / 2007.

Complaint for improper functioning of the product was lodged with the call centre on 23rd November 2008 with the Complaint Number M - 60514.

Till date promise of attending the complaint in 24 hours has not been kept by the comapny. Calls were also made post 23rd November as reminder but nothing has happened.

Demand:

Product shall be changed immediately with the fresh product.

Complainant:

Anshula Yuvaraj, 302, Palm Grove Apartments, Sector 50, Noida
Cell Number [protected]

Dear Sir,
We have purchased ACE vaccum cleaner of EUREKA FORBES on 10.11.2008 on order form Cum receipt no.[protected] but still today 11.12.2008 we have not got Bill for the vaccum cleaner . We have given a request several times to the sales representative Mr. BHUPAL SHARMA (Mobile no. [protected], [protected] ) in MEERUT for the bill but always they says that this bill will be automatic generate from our bombay head office and sent to you by courier with in 15 days but still one month has been passed we could not able to got the Invoice for the vaccum cleaner, we have paid the cheque payment as full and final in facvour of M/s EUREKA FORBES LIMITED
So you are requested to please arrnge for the bill and send us.
Thanks
saurabh jain
[protected]

I made a complaint stating that the water purifier purchased by me vide invoice No [protected] dated 28.12.07 was not functioning .The customer ID No.[protected].Even after lapse of 4 days nobody turned up for my complaint.I have made nearly 10 calls to customer care office &local sales office.I feel that the EUREKA FORBES Officials have cheated me by saying that they will provide good services.Believing their word I purchased the purifier.

I have a Eureka Forbes Water purifier which is continiously under AMC since last 7 years.

Recently i have started expereincing very poor service from the company.

No one bothers to attend the complaints inspite of repeated telephonic reminders.

My complaint no 8080 2488 booked on 9th December remains unattended till this minute. Repeated calls given to Service centre no 3988 3333 invokes only mechanical reponse that the complaint is registered and will be attended to.

After repeated complaints following esclation nos where provided by the Service centre:-

Karthika[protected]
Chinna Durai[protected]
Ravi[protected]

First no is worth dialling only to hear nice pre recorded songs and no body bothers to pick up the phone.

Those who are having mobile nos do not have the habit of picking up customer calls at all.

Having paid the money for 2 years against AMC, i think the machine is worth scrapping or throwing in the sea.

I am sure like many consumers who have registered the complaint in this site the company is going towards a slide.

May god save.

Dear sir,
Our office by name M/s Zero-Mass Foundation has been using your water purifier since more than 1 year.Recently it had developed a problem of water not getting filtered.We complained to your people at phone no:[protected] about this on[protected].A person named Mr.Udhav registered the complaint and gave us a number 2965 as a reference.No one attended to it till now.We again reminded him about it this morning.He connected us to another person.We narrated our problem once again.After listening to us, he said that he was only dealing with non-electrical filters and for electrical purifiers he gave us two more numbers[protected] &[protected].He laid the blame on us for not having mentioned the fact of the purifier being of electrical type in our earlier complaint.
You may kindly notice that this fact should have been ascertained when our complaint was being registered on number 2965.
However, when we rang up the other two numbers, both of them were constantly engaged for nearly two hours.Your people should have been courteous enough to ring back the missed call numbers.
I request you to kindly prevail upon your Hyderabad service agency people to attend to the complaints in a reasonably prompt time.
With regards,
B.M.Sastry
Sr.Mgr-Logistics,
M/s Zero-Mass Foundation,
ph:[protected],[protected].

Hello Sir,
I have registered the complaint on 14th Nov '08 still nobody turned up and not even called up. This is under AMC period. I have called so many time to 3988 3333 about the complaint. They are giving assurance but nobody turned up. I fed up with this response and I don't want to buy any of your product in future and I recommend other people to don't buy also. Your service is worst. If you behave like this you will not be in the market and customers may look for other products. I want immediate response from your side otherwise I go to consumer court. My compalint no: 80736072.

Thanks,
Prabhakar.A
[protected]
[protected]

sevicing of aquaguard

Dear Sir,
1. I have a Aqua Nova Water Purifierl with me which is under Annual Maintenance Contract, through Eureka Forbes Pathankot (Punjab) Service Centre, contact No [protected]. It is presently not functioning properly and requires servicing. During last two weeks, I have put sevice request three times, however no one from Company service centre has attended to the request, inspite of repeated reminders over tele.
2. The above amounts to gross deficiency in services. May I request for your assistance in ensuring that the service request is attended to at the earliest.

Yours sincerely
A K Mor, Contact No – [protected], [protected]

We have signed the annual contract w.e.f. 19.11.2007 to 18.11.2008 vide their contract receipt no. AG 96B 13347019 and while signing / taking the money their representatives have given big assurances. But after taking the money they never bother to service even once. Not even one time they serviced the water purifier. Particularly their Chennai Branch gives hopeless response their Helpline Service[protected], people just pass on the bugs. I had given a complaint on 08.12.2008 and they had also given ID No., but even after 5 days they could not attend to it. Today I had spoke to 3 people by name Mr. Sada. Mr. Stephen & Ms. Premila but no response to my earlier 2 complaints. Neither they honour to the contract nor to our complaint.

Hopeless service. ... We need to be very careful before signing the contract with them and purchasing the equipments.

I bought a product of eureka fobes water purifier model-i-nova
last year.product was working properly. Some of the salesman of the above company asked to change the parts i.e filters because they run for six month only after that they are of no use. i phoned to service office of eureca fobes panipat.they changed the filters but from that day product is continusely giving problems that is water continously comes from the m/c when m/c is off. the service man of the company has changed the auto valve of the product but still problem is there.after continously phoning to the service office no one is bother about the consumer problem.

I am resident of Visakhapatnam, Andhra Pradesh.

Your Franchisee M/s Sai Srinivasa Technologies TIn No. [protected] is the most useless service centre that I have ever come across.

My Aquaguard water purifier is giving a problem so I lodged a complaint at the service centre today morning at 0925 hrs (Complain No. 366 dated 08 Dec 08). I was assured that by 1200 hrs my problem will be looked into.
As my wife and me are both working, I had to take leave and wait for your technician to come. However, when no one came till 1400 hrs I again called up the service centre. I was told that the technician (Mr. Suresh) has already been sent in the morning. When I told that he has not reached my house (my house is 10 min drive on a bike from the service centre), the reply I got is "I don't know sir, he does not have mobile and I cannot contact him".

Till 1700 hrs when again no one came I once again contacted the service centre, and I got the same answer. When I asked for the manager, I was told that he is busy and cannot speak to me.

This has not only happened with me but in my apartment two of my neighbours have also got the same kind of treatment from the service centre. Whenever they have call them as to what happened to their complain, the answer is - "we have sent the technician, or I do not know".

It is therefore requested that strict action be taken against the service centre, after all the name of your company is at stake. Also a technician be sent to my house to look into my problem as soon as possible.

My contact is :
Door No. 50-50-24/19, Flat No : 503
Sai Jyothsna Enclave, Ballaya Sastry Layout,
Visakhapatnam - 530 013
Ph:[protected]R), [protected]
Email : [protected]@yahoo.com

Expecting to hear from you ASAP.

Regards

Sharad Rai

Respected Sir/Mam

I have purchased Water Purifier (Spring Fresh) From Bharat Distributors, sector 34, Chandigarh on 6 /12 / 08. My home is near Mohali and comes under the Mohali 3B2 service station (Phone Number: [protected]) . I made request to service center for the installation of aqua guard on same day 6 /12 / 08 and they said that they will come at 6:30 PM in the evening on the same day but they did not come. From that day i am continuously making request for installation of but no body came till now. I ranged them up so many times and they were always saying we are just coming but they never came. Its very very poor service of Eureka Forbes. We have purchased bcoz its branded company and service is good. but we are in embarrassing position after purchasing aqua guard.

My address is: Mr. Sachin Majithia, Chandigarh Engineering College, Flat No. 1C, Landran (Mohali). Mobile Number: [protected]

Sir/Mam please do the needful action against the service center.

Waiting for your Good response.

SachinMajithia (Sr. Lecturer)
Chandigarh Engg. College Landran (Mohali)
[protected]

i brought ur company filter last 9 month. i always complin ur deler that pure water flow are very slow so do any thing but they alway came and open filter then service but problem is always not cure. now 3 day ago i was comlained for service but ut delear service man does not come for service. ur company deler name is rangila television at upleta dis rajkot at gujrat. so as a customer now what to do?

Iam Major (Dr.) Murtaza presently employed with INDIAN ARMY. I have purchased aqua care RO in october 2008 from Bangalore(INDIA) which is under warrenty. Its inlet pipe broke around 14 days ago. I lodged the complaint with service centre at phone no. 39883333. Complaint no. given to me was 1254. I have been almost calling daily at the service centre but nobody has come to repair the unit. I was given the no. of technical manager Mr. Jagdish(ph no.[protected]) 3 days back who assured me that somebody will attend the complaint. For the past three days nobody has turned up for the repair. Now its about two weeks that Iam waiting for somebody from Eureka forbes to attend to my complaint. My family has been going through tough time without pure water for drinking. This episode has caused great mental agony and stress. Let me know what to do? My phone no. is [protected]. My address is:
Maj Murtaza
36/8, IAM Officers enclave
Airport depart lane
Airport Road (Old)
Near HAL bus stand
Bangalore-560017

Dear Sirs,
My complaint no.80803522

I have bought the above product/water purifier from EUREKA FORBES, which was installed at my home on 01.09.2008. We were told by the installation team that during the warranty period i.e. 1 year, two services will be provided from the co. free charge. However, till yesterday that is even one year has passed, there has not a single service provided by the co.

It was only when the product startind giving problems i.e. the machine was not getting started and the water refused to flow out from the machine tap, we lodged the complaint and the technician from BHUSHAN SERVICES, Thane (claiming to be authorised service provider of EUREKA FORBES) came and set right the problem.

However, today i.e. on 09.12.2008 we got a call from BHUSHAN SERVICES, informing us about the expiry of warranty period in August, 2008 and offered a second and last service of the product which was due in warranty period, which according to me is the 1st service for the product. We requested the BHUSHAN SERVICES to visit our home and do the needful.

In the absence of any service provided during the warranty period and since the warranty period has already expired, it is expected from the co. to extend the warranty period to enable us to get second service free of charge.

This would save us from paying Rs.250.00 being charged by the co., through BHUSHAN SERVICES, for signing the contract for services after the expiry of date of warranty period.

Your immediate action and positive response is awaited.

Prakash Darwani
Cell: [protected]

I AM SORRY TO STATE THAT A REPUTED COMPANY LIKE EUREKHA FORBES APPOINTS ARYA SERVICE AS THEIR SERVICE PROVIDERS. HERE THE RECEPNIST HAS NO COURTESY AND TALKS RUDELY TO CLIENTS LODGING COMPLAINTS. AFTER CALLING 25 TIMES SHE SENDS A MECHANIC. SHE REFUSES TO ALLOW US TO TALK TO HER SENIOR MS. ASWINI. IN THE LAST EIHT DAYS i.e. FROM 1ST DEC TO 8TH DEC THE AQUA GAURD WATER PURIFIER HAS GONE REPAIR THREE TIMES THAT SHOWS THAT THE MECHANIC HAS DONE TEMPORARY REPAIR. INSPITE OF HAVING A WATER PURIFIERE BEEN FORCED TO BUY BISLERY WATER. I HOPE EUREKHA FORBES WAKE UP BEFORE IT IS TOO LATE.
REGARDS

Dear Sir:
It sounds very bad, from this Machine we are unable to get CLEAN water, actually I had purchased this Machine before 3-4 months back (Rs.12000/-) and also I have requested to concern person to change this machine, but in reply we got negative response only. So, Now I am FED UP.
At any cost I want to return this machine As Soon As Possible. So, that I could purchase some other Machine.
Collection Manager/Executive is also trying to force me regarding Payment in very bad way.

Correspondence Address:
Mr. Alok Srivastava, House No: 510/8, New Hyderabad, North Line, Near Water Tank, Lucknow-226 007. UP. Cell:[protected]

Hope for early reply.

Thanks & Regards,
Alok Srivastava