Europa Locks — lock not working

Address:Bangalore, Karnataka, 560011

I got a new Europa Cylindrical press button lock installed in June 2018, by their authorised technician in Bangalore. But since a month it is not openable from inside : The tongue doesn't retract when opened from inside.
I'm surprised about the QC of this company when it given trouble just a month after installing. There is no service contact number for each city of the country. When the installation team was called in daytime, they don't answer and in evening they ask us to call net morning.

If someone form the company could please call and send a technician, it would be helpful.

My cell: [protected]
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I purchased a Door lock- Brass Antique model. Its key is already jammed. Europa is asking Rs 200 for every visit. This is just cheating the customer by selling sub standard product.

When the lock is defective why should I pay Rs.200 everytime?

I buy godrej locks for more than 15 years i have not faced one single problem

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    Bengaluru
    Karnataka
    India
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