Evok — Compliant regarding poor quality of Evok furniture & kitchen material

Address:

Lucknow, Uttar Pradesh

Dear Sir/Mam, This is in reference with the furniture purchased from your Evok Store situated in Hazratganj, Lucknow, Uttar Pradesh . The Furniture & Kitchen material was purchased. Retail invoice dated[protected] with number 2006RI[protected] a) Diamond night Stand- A verbal compliant was lodged with Lucknow office on March 25, 2015. An investigator took photos of the stand in which saw dust was coming out heavily but nothing has been done in one month time.Kindly tell that why i have not received any reply from your side in this period of one month about the replacement of the same and also i would like to know that when i'll be receiving the replaced item. b) Diamond king bed and Nakshatra new king bed with store has polish of poorest possible quality. Mattresses of high quality ( spring fit reactive ortho) have become red as the polish is not properly done. It has caused a damage of Rs. 55000 ( cost of mattresses). Store box of beds are of no use due to poor polish. Retail invoice 2nd dated[protected] with number 1011RI[protected] c) Primo GL 4B Cook top CT100031 SS drip trays have become brown due to rust. Screws have come out. Burners are becoming black. All material is loosing shine and loosing original color also. From the above, it appears that quality of your products is not upto the standard inspite of your exorbitant prices. The representative of your company at Lucknow are of no use, they only have one thing to say that mail the complaint. I want to know that are they are just made to sit there and fool the customers about the poor quality products you sell, as they do not take pain for resolving the problems faced by the customers. As such, take immediate action failing which, we will be pressed to initiate alternate legal measures. I hope a proper revert will be provided from your side on priority basis and get the issues faced by me resolved at the earliest.