Evok — Misinformation by EVOK MEGA HOMESTORE, Gurgaon

Address:Gurgaon, Haryana

I wanted to purchase a complete bedroom + living room set for my new place. I had my heart set on EVOK AMAZON King Bed set and was confirmed on the spot by Mr. Biju (+[protected] that it is made of "Acacia" wood. For those new in the furniture world "Acacia" is more durable than Sheesham, Mangowood etc. and it is also more costly. Before purchasing I did some research and came to this website. Further, I called up 3 different EVOK MEGA HOMESTORE and ALL of them confirmed that AMAZON is made of Sheesham (and NOT Acacia). I confronted Mr. Biju & his supervisor with information. They stuck to their original statement and the supervisor began to misbehave. So, coupled with the service issues on this forum & the tendency of the sales personnel to hoodwink and con people, I dropped the idea of purchasing from EVOK. Hope this info is useful to other unsuspecting buyers.
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Dear Mr. Dhritiman Raychaudhuri,
We thank you for your valuable feedback. At the outset without any prejudice we regret for the inconvenience caused.
We have investigated the matter with concerned store and taken the corrective measures.
Should you need any further service assistance, kindly contact us on our toll free no.[protected]between 10 am – 7 pm all seven days). We would be happy to serve you.
We thank you once again, for sharing your feedback and look forward to serve you in times to come.
Yours Truly,
For HHRL
Customer Relations

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    Unit No 301-302, 3rd Floor Park Centra, Sec.-30, Gurgaon, Haryana, India - 122001
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