Exide Battery — After sales service of battery in warranty

Address:	Lucknow, Uttar Pradesh, 226004
Website:	[email protected]

Dear Sir /Maám,

I am using the Exide battery for my motorcycle. But the battery was not functioning properly so i lodged a complaint from where i have taken the battery on 19 April 2017 and recieved a reference number from the exide Reference number was NUPA00004429V131 on 20 April 2017. Today is 12 May 2017 and i have still not recieved my battery back. I came to know that there is fault in my battery. I am going to the dealer where i have given the battery he is giving me excuses that office is getting shift and it will come in 1 or 2 day. but still i have not recieved my battery back. I am facing lot of problems in my motorcycle.

Today i asked to whom he has given the battery. He has given the battery to Mr. Anurag [protected] he was saying battery was not picked up and he don't know the procedure whats to done in this case. I am sending you the call recording of him how he was talking in rude manner as if i had done any crime in buying the exide battery and using it. I was seriously surprised to see that peoples like Anurag work in this reputed company.

Please look into the matter as the customer service and after sales service is very poor. I am sending you the call recording of Mr. Anurag and reciept which was being issued by the dealer to me.

I will be highly obliged if you solve my problem as soon as possible. Please look into the matter seriously.

Thanks and Regard,
Shobhit Saini
[protected] / [protected] / [protected]