[Resolved]  Exide — Car battery is faulty

Address:

Mumbai City, Maharashtra

I have made a purchase on 5th Dec '13, a new Exide battery from My Lancer Petrol. However its giving me a problem for last 2-3 months. When I took it to my sub dealer of Exide, he says battery is faulty and I need to send it to Authorised dealer for replacement. I have lost my warrany card for the battery however I have a cach bill from the shop which Exide authorised dealer M.K. Batteries, Ghatkopar is not accepting neither the Mr. Amit from Exide. Dear Mr Manoj, Firstly sorry for the inconvience caused to you. A sale bill invoice copy should having following things mentioned in it : 1) Customer details : Name, Address, Mobile no. 2) Vehicle details : vehicle type, reg no. of vehicle. 3) Battery details : Battery type, battery Sr.No & Mgf Code. A warranty card is a must to process battery claim came under warranty terms though we are considering the claim on the sale bill invoice as you seem to be a loyal customer with Exide and we really are thankful to you for that. As seen the in the bill copy mailed all the above things are not mentioned in it, please provide us with the proper invoice copy and help us to serve you better, as it wont possible to process the claim without proper documentation. Regards, Amit. [protected]@exide.co.in