Exide — EXIDE BATTERY UPS 7AH/12 V.

Address:

Jhansi, Uttar Pradesh

For the kind Attn.of EXIDE BATTERY SERVICE CENTRE, LUCKNOW U.P. I had purchased a UPS Battery 7AH/12V EXIDE brand on 6-July-2014 from M/s Hari Computer Centre, 171-A CivilLines, Jail Chauraha, Jhansi U.P.for my UPS which the dealer had suggested. It had a 12 months warranty. [Vide Cash Memo No 1476 / dated 6-7-2014] Recently when the UPS stopped working suddenly and I took it for check up at M/s Hari Computer Centre, I was advised to submit the battery for check-up/replacement at the authorised Service Centre of Exide Company, who only can do the needful. Therefore on 2nd Jan 2015, after searching for the Authorised Service Centre at Gwalior Road[Near Balaji ] I was redirected to Exide's New Service Centre Plus Retail Seller outlet, M/s Mahesh Electricals, Antiya Talab Road, Jhansi. They took the battery and told me to call after 3 days to know what the outcome would be, It would be kept on charging & then evaluated if a replacement would be done from Lucknow. Today I have made phone calls twice to know the status. First at 3.40pm to[protected] [M/s Mahesh Electricals] when I was told that it was NOT CHECKED YET, & to call back after 6 pm. My 2nd call at 6.30pm, I was told that the STAFF was NOT THERE and I should call again on WEDNESDAY, 7-1-2015. I am just putting my experience ON RECORD thru' this portal as evidence, and shall again call the Service Centre on Wednesday to know the outcome. I hope a fair treatment & justified service is all that I expect. Lets see what happens.So far I have experienced a casual attitude and lack of punctuality/commitment. C.S.TEWARI [Jhansi U.P.]