Exide Industries — 12 Volt 200 AH SMF Batteries = 34 Numbers

Address:

Naintal Woven Sacks Pvt. Ltd., Bisti Road, Sitarganj, Distt - U. S. Nagar (Uttarakhand), Pincode = 262405

Dear Sir,
We purchased 34 numbers of 12 Volt 200 AH SMF Batteries from Exide Industry dealer in October and November 2022. These batteries are installed in January 2023 by the dealer. From day Batteries are installed, they are getting heated from outside. Besides of many complaints verbally to concern service authorities and on Toll free Numbers the problem is not resolved. Every time the complaint logged gets closed without any resolution.
Following are the list of complaints logged in toll Free numbers-
first complaint logged in 17/03/2023 complaint number = 00057745.
Second complaint logged in 12/04/2023 complaint number missing
Third complaint logged in 27/04/2023 complaint number 00078530.

Please guide us what action to be taken against this behaviour.