Exide Industries — bad experience... worst staff... useless customer care...

Address:

Jalgaon, Maharashtra, 425002

I had taken a two wheeler battery in september 2016, i have given it for replacement as it under warranty. That time shop keeper said that it will take 8/10 days to be replaced. And now one month is passed but not exchanged the battery. As n when i called the shop keeper he use to say i am expecting the delivery of goods today, so might be possible that you will get it by today itself. Afterwards he said that there is shortage of batteries in company so he gave me the company representative number, mr tushar lokhande he also said that may be end of this month you will get battery but still now i don't have battery.
The shopkeeper said that battery has been approved for exchanged then why such delay?
Then i had call to customer care, those guys are more useless than earlier stuff. 4/5 times they disconnected the call saying that they couldn't hear, what rubbish is this?
I am willing to file a case against all this in consumer court.