Exide Industries — battery 12xl5l-b

Address:

Ludhiana, Punjab, 141001

I have purchased one battery 12xl5l-b exide xplore with 24 months gurranty & 24 months warranty hsn code 85071000, sr. No. 2276, battery code m6g7u076489/6g72 from authorised dealer of exide batteries named united motor co., bharat nagar, ferozepur road, ludhiana vide inoice no.29530 dated 18/09/17. One week back my battery is fully discharged. I had given this battery to united motor co. For replacement as it is just 8 months old battery i gave my original bill so that battery can be replaced. Dealer says that we will check & charge this battery first you can come after 5-6 days. Yesterday after a week when i went to dealer he says that battery is fully charged you can take it but when i says to him please check the battery in front of me battery is fully in discharged position. When i says for replacement of battery person in charge totally refused to change the battery and even refused my genuine request of take 2-3 days more to change my battery and give me a standby battery for the time being so that i can use my activa. My activa has been stranded for more than a week now and i am at great inconvenience because of this. After a long time talking to him person is get furustrated and saying you can replace from anyone else i am dealing only in sales and does nothing to concern with replacement and after sale service to claim gurantee/warranty you have to contact exide company i cannot replace battery and you can do anything i don’t bother you and handover my battery back to me after misbehaved with me so much. Next day i decided to complaint exide industries about kind of after sale service provided by the dealer but i was shocked to see that the battery he handover to me is some other battery which is not of me which has battery code mgf7v807114/6f75. I think he has change my battery with some bad intension and to harass me. When i go to shop to claim my battery back the person misbehaved with me so much this time also. These types of dealer will surely defame the most trusted brand of exide in relation to very poor after sale service. After all this happening to me i also thinking to purchase and trust some other brand like amron, luminous in future. Please take immediate action as per your norms on dealer and replace my battery at earliest otherwise i lose my faith in reputed brand of exide batteries. I will never ever goes to shop of this dealer in future and surely tell the other people known to me about this incidence and bad experience i faced.
Thanking you
Yours truly
Sandeep jindal
H. No.-114 bharat nagar, ludhiana
Mobile no.-[protected], [protected]