Exide Industries — battery

Address:	Kolkata, West Bengal, 700094
Website:	www.exidereachout.com

I bought a exide battery (Battery type fmi0-mi105d31l, serial no. A26c005266 2c62) on 18th june, 2016 for my xuv-500 from your dealer, sunny battery centre. The batter went dead a couple of times this week and on taking to the dealer he confirmed that one of the cells is malfunctioning and the battery needs to be replaced. He neither could give me a standby battery nor could the service center provide me one. They advised me to contact the exide care helpline. The call center couldn’t put me through a batmobile agent after several attempts. Then i registered a complaint earlier today a complaint number ewba00029792 with a promise that a service engineer will call me shortly.

I’m still waiting and meanwhile my car hasn’t been used for 2 days because of a dead ‘new’ battery. Is this the service exide promises its customers? 2 day of no respite with just a 1 year old battery and 2 entire days wasted with follow ups?!!