Exide Industries — battery condition is not good

Address:

Cuttack, Odisha

We purchased a exide. Battery on 05/09/15 model no-tm500 and serial no -1qg[protected] from add-on services adress-plot no-5, basuaghai, tanka pani road bbsr-751018. Battery's warrenty 36 month from the date of purchase. There is no charge in battery so we called add on services. They told us to call on company's toll free no[protected]. On date 13-06-18 we called and registration a complain on complain registration no 3410. Mr sumendra. Company service engineer (Mobile. No-[protected]) had a visit on date 14-06-18 and verify the battery and he told us the battery is dry now once it will be charged then it will be fine. As.. Per his words we chared.. Our battery in a battery shop. After.. That the battery is fine for four days. Then the problem as same as before. So again we called on toll free no on date 08-07-18 and registered a complain (Complain.. No-3169). Company service engineer came on date 10-07-18 and verify the battery and told us this battery will not work now. So. Buy a new one. We. Told him batterys.. Warrenty is 36 month as per company. And it is in warrenty. He told us company will replace the battery with in 30 months frm the date of purchase. Warrenty will not work now because 30 mnths.. Is gone now. So u should buy a new one and give this battery to xchange so u will get 10 to 15 percnt discount at the time of purchase. On date 28-07-18 we called add on services. And his owner mr ratikant. Gave us a commitment that his men will come by 3 pm and they will replace the battery we waited the whole day but his men did nt came now they are not receiving our phone call