Exide Industries — Battery overheating

Address:

Panipat, Haryana, 132103

Hi Exide Industries Team

I have purchased 2 Exide Batteries. The Exide gives on site warranty and Services.

My Complaint Number is NHRS[protected] dated 18 April.

The Problem is my Both Batteries are heating up and boiling up very much. I have called 2 times on Toll Free Number for this to look into Matter at priority.

As you are all aware it is a serius problem and it can Explode due to Over heat.

I got a Call from Local Panipat Office and they told me to contact the Dealer Ashoka Batteries to give backup batteries and replace and REFUSE to come onsite. I explained them about the matter is serius but they do not care. I called Ashoka Batteries and they say that they dont have any backup battery right now and i should contact Panipat office.

I Call Service Engineer Pankaj Mor in Panipat Contact Number [protected] but he talk to me very rudely and say that it will not explode and if explode he takes all guarantee. He say it will take time to give onsite visit and cant tell how much time. Since then i called him from 2 different numbers and he has blocked my both numbers after talking.

Is this the reputation of Exide Batteries who dont care and attend customers onsite and Do not care the seriousness of matter. Is this the people they have engaged in there service who dont know how to talk to customers ????

It is a very serious matter of Over Heating and Boiling of Batteries. If anything happens Exide Batteries will be totally responsible for Life and Loss occured due to this behavious and unattendance of matter.

I request you to see in the matter and see the culprits who are spoiling the name of Exide with such behaviour. Get this issue resolved as soon as possible, as it is very serious matter.

I hope you understand and do the needful at urgent.

Vikas Bansal
[protected]