Exide Industries — EscalatingTicket ID: 1504343 - ticket raised 2 weeks ago yet no response from Exide or the dealer

Respected Sir,

Myself Santanu Mitra, a customer of Exide two wheeler battery. I purchased a two wheeler battery from Exide Dealer Udayan & Co. on 20/08/2020. My battery number is M7H0V117322. I raised a complaint ticket id 1504343 on 25 th March 2021 due to the battery is being discharged automatically without any reason. I submitted the battery to the dealer on the same day. Since I have not got any positive response from Exide or the dealer I am sending this mail to escalate the issue.

Therefore this is my humble request that please consider my request and take adequate steps to resolve the issue either by service or replacing my battery and return my battery as soon as possible.

Battery related informations are given below:
BatterySerial No.: M7H0V117322
Purchase Date: 30 Aug 2020
Battery Brand: Exide Xplore
Battery Type: XLTZ4
Owner Name: Santanu Mitra
Dealer Name: Udayan & Co.

Please check the bill and warranty card documents attached here.

With regards

yours faithfully

Santanu Mitra