Exide Industries — exide battery not working & the dealer is also very negative

Address:

700122

Hi i had purchased a exide battery for my hero super splendor through m/s ma-manasa auto electrical works, wireless gate, kalyani express wayjunction, barrackpore, kolkata: 700122, mobile: [protected], [protected] on 13/08/2018. It is still in guarranty period (18 months full replacement). But for last 2months battery was not working. I visited the dealer along with papers but instead of process my guaranty they put it in charge & after chargig it worked for 4-5 days. Once again i visited to the dealer on 20th october 2018 but still they are not interested to lodge complain regarding my battery & forcing me to purchase a new one when my battery is in guaranty period & if the battery is under 18months i am supposed to get new replacement. Even the dealer is telling me that if they send my battery to company it will take more than 30 days to get any report & even i am being ill treated by them. Even this time did not even put my battery on charging also after repeated requests from me.

This kind of service i got before also from this dealer regarding exide battery only. Quality of exide battery is very very pathetic & more over their after sales service is also very very poor. They do not give value for money to the customers. I will recommend everyone not to buy exide products anymore. Exide is very much arrogant about their poor quality products & services same the dealer is also not supporting us. Beacuse if exide takes more than 30 days to replace a battery what kind of good service is this.??

In this case can you suggest what to do.???