Exide Industries — exide bike battery

Address:

Bangalore, Karnataka, 560078

I took exide battery for my bike through some mechanical
Now it is not working for my bike
I told him to replace because as per service center of my bike
Battery is not charging.

I have warranty card of battery which is 3 months old
And battery having 3 years warranty.
I requested through exide to replace my battery and request for new card

But they are not.

May i know what kind of service it is?
And what is exact procedure to replace for new battery.

I need to replace this battery which not used even 1 month

Because of self starter issue i changed new battery
But after 3 months waits also battery not charging.

What needs to be done here??

Can you please help this customer?

Please reply this exide customer who believed in exide.

Battery is taken from jayangar 9 th block.