Exide Industries — exide dealer

Address:	Chennai, Tamil Nadu, 600100
Website:	www.dialtous.com/company/f2012110231NIJD2N5H_170127_Surya-Battery-Service.html

I am suresh, living in chennai. I have bought exide inverter battery two times with same dealer. The dealer details mentioned below.

Surya battery service
http://www.dialtous.com/company/f[protected]NIJD2N5H_170127_Surya-Battery-Servic...⇄
Mr t sasikumar
No.469/4, sri ram complex, t h road, lakshmi puram,
Minjur, chennai,
Tamil nadu. Pincode : 601203.
+91 - [protected]
[protected]
Surya battery serviceservices : ups battery dealers - exide
Inverter battery dealers - exide
Generator battery dealers – exide

When i was first time bought the battery, it was working well only for 1 year. Later the battery was draining within short time of period even though the charge is full.
This dealer advised to us, there was a problem in battery which they can’t fix the problem.

Based on the dealer suggestion, we have exchanged an old battery and bought new battery with same dealer. But he is not given bill and seal of the dealer.
He said, if any problem no need to contact customer care, i can contact directly contact to him. Based on that, we have also bought the product.
Later, just 2 weeks back, we had a same issues in new battery also.

We have been trying to reach the dealer more than 2 weeks but he is not attending my calls and he has blocked my number in his mobile.
I couldn’t able to reach him, even i have sent message, whatsapp chat and trying to contact whatever i can do.

The bad thing, he is seeing all my messages, missed calls, chat but not replying to me. This is really not good. Is this right way to treat the customers?
At least, he would have replied single message. But, he is not considering customers pain and problems.

This dealer is one of the worst dealer which never ever seen in my life. Because of this dealer name sasikumar, exide is going to lose lots many customers.
This person sasikumar is spoiling exide customer service quality and brand name. We already lose our hope with exide battery. We have around 8 flats in my apartments.
How can i recommend this product to other my neighborhoods?

The person sasikumar is sales duplicate product with using exide brand name. I am suspecting, this is person is not authorized exide dealer and cheating unknown peoples.
We lose our hope with exide products.

Request you to please take strict action against this person sasikumar and prevent to cheating peoples. Or else, you will loss big business.
And also, ask him to revert me soon. I hope, you will take necessary action against this compliant and help to valuable customers.

If i am not getting any updates from sasikumar, then i don’t have any other choice. Need to escalate this with consumer court.

Thanks
Suresh