Exide Industries — exide inverter battery replacement not done yet 15 days already over

Address:

103 old ashoka garden beside hotel manpreet Bhopal madhya Pradesh, India, Bhopal, Madhya Pradesh, 462023

Exide inverter battery stop working on 15 /july /2019 then i have to apply for replacement (battery is in warranty period )one exide person came to home check the battery condition and then found unfit and made replacement document or battery fitness report and after that i submitted battery along with all original bill and replacement letter to DEALER Surya enterprises Krishna complex Bhopal contact no. [protected], submission on 15/July/2019 (same day)they told me compete process will take 7 to 10 days for getting new battery, now after 7 days i made call to exide as well as dealer i don't getting any info regarding battery even they don't tell me status of process yet
and no one will gave any report
additional information :- i purchased battery from same dealer it self Surya enterprises Bhopal.

i have attached bill and document with it
[protected]