Exide Industries — Faulty Car Battery

Address:

Ghaziabad, Uttar Pradesh, 201011

Dear Ma'am/Sir,

I would like to bring to your attention that I am highly disappointed with the Exide batteries. I purchased the Exide battery on May 6, 2016 for my car (attached invoice for your reference). It's been less than a month and the product turned out to be faulty.

Yesterday, I had a very important client meeting and on my way to my client meeting, my car stopped working at the traffic light. I was stuck at the traffic light for hours and missed my precious client meeting. When the mechanic arrived, he told us that due to the leakage of battery water, car engine has been damaged badly and will cost between Rupees[protected] to repair the engine. He also mentioned that car could have caught fire too. Company negligence could have taken away my life.

The distributor has replaced the battery. However, he has refused to cover the expenses that have occurred due to this faulty product and asked us to reach out to Exide company for the further support.

I was a loyal customer of Exide batteries and always used the batteries manufactured by Exide for all battery based needs - car, invertor . This has shattered my faith, and I will be very apprehensive about using your products in future. I strongly believe that the company will do the justice with
their customers and cover our expenses that are caused by the faulty product.

Photographs of the damaged engine and a copy of the invoice are attached for your reference.