Exide Industries — four wheeler battery

Address:

Flat No. 203, C-Block, Sri Lakshmi Ambica Residency, Aurobindo Degree College Road, Krishnaveni Nagar, Opp. Fruit Market Lane, Kothapet, Saroor Nagar

Dear Sir/Madam,

I am, P. Asis Rao, living in Hyderabad city, Telangana State. I have registered a complaint vide No. STG1128436 on 18th March 2020 by calling customer care. It is very ashamed to inform that no technician has been visited so far, even after lapse of 50 days from the date of complaint registered. Further, it is pertinent to mention that I am working as Deputy Executive Engineer in the field of Electricity sector which is an emergency service. But, I am unable to attend office duties in this lock down period as my car battery got discharged completely. You are well aware that there is no public transport throughout country. Moreover, I have received SMS on 3rd April 2020 to my mobile, wherein it was mentioned that “We hope your complaint has been resolved”. In this regard, I am informing you that nobody has been attended my complaint so far. I was shocked when I saw aforesaid SMS and have no trustworthy on Exide care. Please arrange to send technician immediately without any further delay. If not, there is no other option except to approach Consumer Forum (Ombudsman) as I have purchased the present Exide battery on 8th December 2018 and it is under guarantee period.

My contact nos. [protected], [protected]

Regards,
P. Asish Rao
Hyderabad, Telangana State
Mobile No. [protected]