Exide Industries — Fraud by Company service provider and Dealer at Chandigarh

I was facing issues with Exide gelmagic 1500 battery and I was reporting it since Feb 2020. I was not provided any satisfactory resolution.
then service provider of excise called me and asked me to bring the battery to the dealer and they will provide immediate replacement.
on reaching dealer place on 28th Jun, he provided another model (lower model) IM 10000 against replacement of my gel magic battery quoting that company has stopped manufacturing gel batteries due to technical issues in these batteries.
I accepted it since I was already fed up with the services of the company, then on installation I found that it also has issues. further, this was with mfg of Jul 2019 which was also a surprise since I got this battery as new on 28th Jun 2020.
Any ways, I then checked it on company website and found that this is used battery and it was already sold on 4th Aug 19 and warranty registered on 20th Aug 19, I then approached to both service provider and dealer, both told lot of lies, as per dealer, he doesnt know about it and as per service provider it has never been sold (even I provided him proof and how come Jul 19 manufactured battery still i.e. after 1 year, lying at dealer shop.
there has been no support, no hearing despite I've reported it as fraud but no attention is paid to it so far. that clearly shows company staff and dealers are doing such acts in consonance to each other.
now my point is that I should be provided a new battery (gel battery) of same model or equivalent model.
suitable action to be taken against the service provider and dealer.

Sr no of Exide gel magic 1500 - A5D7L009034
Sr No of replacement battery (IM 10000 - used battery) - A1G9E860683 (falsely given to me saying it is new battery and gel batteries have been stopped by company)

such a harrassment is never expected from a company like exide.

I have given service provider and dealer name in my complaint given at exide care email id. I'm not mentioning their names here and has left it upto company to take suitable action against them.