Exide Industries — harassed by exide

Address:

New Delhi, Delhi, 110062

I have purchased the exide inverter battery last year, but from the last 2 months the battery is not working properly, so i make a complaint to customer care, till here it was fine but unfortunately the true story starts from here.

Firstly i called the dealer to see the problem he checked each n everything thoroughly and tell me that the battery having the manufacturing default so he suggested me to call the customer care of exide.

After complaining, i got a call from their engineer name was mr vikalp, he told me ki sir today i could not come is it possible if i come tomorrow, i told him that as u are aware that the summers are going on and having a small kids at home so if possible plz make it asap, he requested me for tomorrow, as i don't have any option i told him ok.

Then the next day he came to my place after calling him several time he visited, after entering the home he just take only 1 minute and tell me that battery is ok and your inverter is faulty, as my inverter was not from the exide company, i assumed that this guy is no more interested to see some other company’s stuff,

Anyways i requested him that plz have a look properly as i have told him that i have already checked this machine by 2 electricians and their verdict that the battery is faulty inverter is fine.

He was so arrogant and very unprofessional that he doesn’t want to listen anything and started manuclating me giving me the offer if you can spend 800 rupees i can change your battery free of cost. I have told him clearly that this is something wrong and its not the right way to do so.

He told me then do whatever you want to do,

After i went from ther to call the customer care and complaint about him they just told me sir we will take care, but no necessary action taken yet.

He given me the receipt, after i checked the receipt he mentioned in the slip that thr was no warranty cared, no purchase receipt infact on the place of signature he mentioned no signature, i was shocked after seeing all this, then i have told him tat i will make a complaint for the same he told me do whatever you want to do.

On a very next day i got a call from some agent and telling me what happened and all and trying to manuclating me that plz don’t make a complaint and all.

My overall experience was so shocking that how exide people harrasing their customers.

I am attaching all the necessary documents for the same,

And hope that this will not happened to anyone those who trust exide.