Exide Industries — I am complaining about the exide mileage car battery and customer care

Hello sir/madam
My self Dr. Anirudh Naidu i am customer of exide mileage car battery i purchased in the year 2019 and it was gone downhill within a year where the warranty was of 2 years..
I have made a complaint and given my battery for replacement in of the exide care centre in latur Maharashtra
And i called several times to customer care from last 2 days they said they will call us back with the update but there is no call back...!! My complaint number is WMAH1639167..:
My problem is not resolved i have made a complaint on 29 th of september.
If this is how u treat the customer ur customer rating would go down... please do the needfull of getting mu battery as soon as possible... I am a doctor and its hard for me to do my service towards the society