Exide Industries — Inappropriate Warranty Discount Calculation

I replaced my car battery that was dead and within the warranty period, from a dealer in Chennai-100. The dealer adopted a very dubious method of calculating warranty discount. Per the warranty terms, I was eligible for 30% discount on the MRP of the new battery I bought. Whereas the dealer assumed the price of an equivalent model to that of the old dead battery replaced, which was higher than the MRP of the actual new battery and applied 30% discount on it. Dealer invoiced the balance as the discounted price of the new battery, calculating the applicable GST determined backwards from the final net price. This resulted in Rs.800 approx excess being billed than the appropriate method of warranty discount calculation, if adopted by the dealer. Further, the dealer claimed that Exide had instructed them to calculate warranty discount this way only and that they were following since many years. In this method the relevant price of the new battery is no where considered for invoicing and hence the applicable GST is incorrect as well. This is inappropriate from the GST practices as well, against the Govt exchequer. The most horrifying fact is that my repeated follow ups, almost 5 times through emails attaching the required documents, on this concern escalated to Exide Customer Care is never actioned till date despite assurance from customer care. Hence, this irresponsive attitude of Exide makes me think if Exide is also party to such dubious business practice that cheats the customer in connivance with the Dealer.