Exide Industries — Incomplete and vague report generated for defective battery

Address:

North 24 Parganas, West Bengal, 700136

I had a issue with my car battery so on 24.02.2016 I called up Bat Mobile for Emergency service. They took the battery and returned is after 2days stating the battery in nonfunctional and needs to be replaced. Initially they even forgot to give me the report and after repeated follow-up only yesterday got the report. My request ID is TR/EX/BST/4329725 . the report is so vague and incomplete that I cannot even ask for immediate replacement as the dealer needs to resend the battery again for checking. This is highly disappointing to received such service from Exide