Exide Industries — low battery backup

Address:

B304, Celebrity Square, Sarjapur, Attibele Road, Bidaraguppe, Bangalore Urban, Karnataka, 562107

My inverter is not working properly from past 3 weeks. I called customer service for checking and he came after multiple reminders. After checking the inverter he connected me with his supervisor named deepa who directly asked me to carry my inverter to the dealer on my own and get the replacement done. They won't be able to provide any assistance to me. What kind of service you're providing if customer himself has to take the product to the dealer to sort out the problem. I want the customer complain department who could provide me the best solution for this problem.