Exide Industries — Mega inva 1500 battery not charging

Address:

Patna, Bihar, 800025

I purchased battery sl. 3l2w12948983l2 on 25 july 13. The battery started malfunctioning in 2014 and i registered complaint no. Ebra00001355 on 01 nov 14 but no one from exide came to fix the problem and the complaint was closed from company's end. Recently, the battery stopped charging and holding charge even for a minute. I registered complaint no. Ebra00000858 on 8 april 17. The engineer visited and upon inspection declared the battery dead. The engineer said that the battery cannot be revived so u please sell it to me as scrap. This surprised me as i didn't expect such response from an engineer from exide. He left and i m still unaware of what happened to the complaint. I contacted local technician and he told me that the battery isn't dead and this problem can be fixed. But he advised me to get it done by company service centre only. I can't accept this fact that an exide battery has a life span on 3 years only. I feel cheated and curse myself for buying exide battery.in my capacity i wud advise everyone not to but exide products. I will never in my life think buying an exide product. Please forward this complaint to the concerned person in exide indus8.