Exide Industries — No replace exide battery in warranty,Regarding Non Handling of complaint in Battery.

Address:	Sirsa, Haryana, 125055
Website:	www.exideindustries.com

To
The Manager
Exide India Ltd.
Sub : Regarding Non Handling of complaint in Battery.
Sir
Myself Bal kishan Gupta purchased a battery model TZ4 serial no. of product M6J5T358831-6J53 on dated 08.12.2015 vide bill no. 23299 from your authorized dealer M/s. Classic Auto Care, Sirsa-125055 for my MOTOR-CYCLE. The product is under warranty of 18 months But after 3 months the battery performance was ZERO. I contacted your dealer and he suggested me that charger of your bike is not working. Meanwhile I replaced the charger but the problem remained as it is. Then he kept the battery for one week and get it checked from company and shown us the report that battery is in working condition and there is some problem in your bike.
The problem continued as it is and when the same dealer used another battery at our motor cycle then it worked properly. Now we have forcibly kept the battery and copy of bill at dealers place to make it right but he is not ready to co-operate.
We do not know that why he is hesitating in getting the battery replaced from company. Looking at the goodwill of your brand we had been using your products since 20 years But your local dealers instead of increasing the goodwill they are deminshing it. You are kindly requested to look into the matter and get the battery replaced.

Balkishan Gupta
Sirsa
[protected]