Exide Industries — Non function of battery with in the warranty period

Sir / Madam

I am S.Balamurugan, residing at Chennai, Keelkattalai, purchased your product on. 23/03/2021, Model No:GQP 12v 1050VA, S.N.:HX00=GQP1050, Battery Type: FE00-6EL150L, 1OM[protected] SHOM there was a shutdown in our area around 10.30 A.M I used only 2 numbers of 40w tube light 2 laptops and 2 fans and around 2.00 PM (aprox 3 and half hours) battery gave continuous beep sound and stop functioned automatically..

During the purchase of your product The vendor informed me that this unit will give power supply for 8 hours with 4 tube lights and 3 fans etc., I was shocked with the way it works despite your agent's promise and raised a complaint with your customer care on 22/06/2021.

The same day they sent me Registration no: STAIU[protected] by "SMS" and informed, service people will come to my place and rectify the problem. but till date 29/06/2021 none of your service people even contact me through my phone no

But on 28/06/2021 i received the SMS from your end stating that

" Dear customer, your battery against complaint no: STAIN[protected] is beyond the scope of warranty terms and conditions, Your battery will be returned back shortly - EXIDE".

Already I was frustrated about your product, at this juncture I received the above said "SMS" which gives me serious mental agony apart from the inconvenience caused by your product..

Please replace it with a good and quality unit instead of this substandard product at the earliest.

S.Balamurugan