Exide Industries — not getting support from last 15 days against exide ceil 850va/12v sine wave inverter

Mantumohanty

from Mumbai, Maharashtra

Address:

122001

Hi Team,
My Exide Ceil 850Va/12V Sine Wave Inverter was stop working on 8th Apr'18. Post that I connected Exide customer care on 9th Apr'18 ( Reference # NHRA00021845V503). Post that I continuously followed up with Customer care post that on 11th technician came and open all the spare parts told that some parts require to be replace and I ready to pay the cost for the same. He told that he will arrange the same within same day ( 11th Apr'18). But post that I followed with him n number of times (some time he even didn't responded). Post that I again followed with Exide customer care on 14th Apr'18 ( Ref no# NHRA00022302V503) then again followed up daily through customer care . Again I lodge complain on 21st Apr'18 ( Ref no # NHRA00033938V656).
Net net from 9th Apr'18 to till date I called n number of time to Exide team & the technician but not getting any resolution . The technician totally destroyed my inverter and battery charging points. Please support on urgently. Many thanks
Regards
Suryakant

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Exide Industries customer support has been notified about the posted complaint.

Apr 24, 2018

Updated by Mantumohanty Hi Team,
My Exide Ceil 850Va/12V Sine Wave Inverter was stop working on 8th Apr'18. Post that I connected Exide customer care on 9th Apr'18 ( Reference # NHRA00021845V503). Post that I continuously followed up with Customer care post that on 11th technician came and open all the spare parts told that some parts require to be replace and I ready to pay the cost for the same. He told that he will arrange the same within same day ( 11th Apr'18). But post that I followed with him n number of times (some time he even didn't responded). Post that I again followed with Exide customer care on 14th Apr'18 ( Ref no# NHRA00022302V503) then again followed up daily through customer care . Again I lodge complain on 21st Apr'18 ( Ref no # NHRA00033938V656).
Net net from 9th Apr'18 to till date I called n number of time to Exide team & the technician but not getting any resolution . The technician totally destroyed my inverter and battery charging points. Please support on urgently. Many thanks
Regards
Surya kanta Mohanty
M# [protected]