Exide Industries — poor performance of batteries and solar system from exide

Address:

Ballia, Uttar Pradesh, 277001

My house average electricity load is 3.5 kva with maximum load of 5 kva with an average monthly bill around ₹[protected].
I opted for 7.5 kva solar system from exide in jan 2015 with a large investment in order to minimise my electricity bill and to get a proper power supply. There are 48 solar panels (25 years warranty) and 16 sola tubular batteries (5 years warranty).
The dealer is akashdeep, station road ballia up, (Phone[protected].
From the very beginning the performance was erratic and never satisfying. After repeated complaints dealer tried to manipulate the things by various ways. Even i have hired a technician for regular refills of battery water. Finally the dealer changed the exide system of solar charging and transformer and replaced it with eapro 12v inverter after around one year. Problems minimised but my electricity bills shoot up to around 6-7k per month. We ignored it but for last one and half years bills shoot up to 10-15000 per month. This raises our doubts and when complained, dealer informed me that 2 batteries have burst and changed them with 2 make shift arrangement type batteries which were not replaced by newer ones till date. After few weeks o[censored]nder performance and after multiple complains he informed that 4 more batteries needed replacement and again older looking batteries were installed. Again after few weeks 4 more batteries (Mostly from the substituted ones) were found with poor performance and he again replaced it with older ones. The performance remained low and now 3 more batteries are identified with poor support. Dealer is very reluctant to replace them. We are hopeless and helpless too.
I have registered all my batteries with exide support (Ph +[protected] telephonically at the time of purchase and they have assured me a full five years warranty on performance. I can clearly see that dealer is simply buying time and consuming my warranty days.
I request you to kindly look in to matter and get my problems solved. I am writing you as last resort.
Thanks and regards.
Dr ajit singh
Avas vikas colony
Harpur ballia
Phone [protected]