Exide Industries — Poor Road side Assistance Service

I purchased a battery bearing number A4E9B036071 on 12th August 2019 from Sree Gowri Battery Center, Pondicherry. The battery failed on 2nd October 2020 around 17:30 hours at Chennai. I immediately lodged a complaint on your toll free number bearing number 366140. As there was no response I called up your toll free number at 10:30 AM on 03rd October 2020 but a BATMOBILE service technician Mr.Shanmugam was deputed to my address at Velacherry around 15:00 hours (21 hours after lodging a complaint) by Mr.Durga Prasad. After checking the battery the technician stated that the service centre was closed for the day and spare battery was unavailable. I was advised to wait till 05th Ocyober 2029 as 04th October 2020 (Sunday) was a holiday.

This clearly shows lack of empathy and customer focus and tantamount to deficiency in service.

I strongly condemn the lackadaisical approach of the Service team.and seek replacement of the defective battery.

M.V.Kannan
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